All Help Articles

Marketing & Cut-Off Dates

Stay ahead of the peak seasons with our 2026 marketing and delivery calendar. View key cut-off dates for the UK and USA to ensure your orders arrive in time for major holidays.

Automation in Papello: How Orders Are Automatically Fulfilled

Excerpt: Learn how to use Papello automations to streamline your business. Discover how your store orders are automatically imported, processed, and fulfilled without any manual data entry.

How to import CSV imports for fulfilment

Save time by using our bulk upload feature. Learn how to format your CSV file to import multiple orders at once for fast, efficient batch fulfilment.

How do I pay for orders?

Learn how to manage your payments securely with Stripe. From adding a new card to setting up automated order fulfilment, this guide covers everything you need to know about how and when you are charged.

Taxation & Duties

Excerpt: Understand your tax obligations for UK and international sales. Learn how VAT is applied to your invoices, who is responsible for customs duties on global shipments, and how to manage tax compliance for your print-on-demand business.

Is there a minimum order amount?

Discover the flexibility of our no-minimum order policy. Learn how our print-on-demand model allows you to grow your business without monthly fees, upfront stock costs, or volume commitments.

How do I use the Papello mock-up generator?

Learn how to create products for your print on demand business directly from the Papello Dashboard.

Understanding US Tariffs & Duties

Learn how US tariffs and duties may affect your international shipments. Understand the current thresholds, who is responsible for payment, and how to prepare your orders for smooth customs clearance.

What is the best resolution for image files?

Understand the best resolution for your prints. Learn about 300 DPI for fine art, 150 DPI for canvases, and where to find required dimensions for every product.

How are your products packaged for shipping?

Discover our industry-leading packaging standards. Learn how we use robust, eco-friendly, and unbranded materials to protect your artwork—from hand-rolled tubes to heavy-duty framed print boxes.

Minimal Quality Expectations

Read about our minimal quality expectations and checks

What does ‘bleed’ refer to for images and printing?

What is bleed in printing? Learn how to prepare your artwork for edge-to-edge printing, including 3mm bleed requirements and how to use our cropping tools.

GPSR Templates

Access our General Product Safety Regulation (GPSR) templates to ensure your store remains compliant for EU and UK sales. Download product-specific safety data, materials, and warranty information to include in your packaging slips.

What’s a shipping surcharge and does it affect me?

Learn about seasonal shipping surcharges and how they impact your order costs. Understand why carriers apply these temporary fees during peak periods and how to adjust your store pricing to maintain your margins.

Prepare your files for foiling

Learn how to prepare your artwork files for our foil products.

If the customer returns the product, where will it be sent?

Learn about our returns policy and where items are sent. Understand why we do not accept returns for unwanted goods, how we handle investigations into damaged items, and the process for reshipping orders returned due to address errors.

How do I estimate the price for shipping?

Using Templates in Papello

Learn how to create templates in Papello and add them to products.

Connecting your Etsy store to Papello

Link your Etsy shop to Papello for effortless order management. Learn how to authorise the connection, sync your listings, and automate your production workflow.

How to create an order from your Etsy shop

Learn how to create an order in Papello for your connected Etsy store.

Publish a Listing from Papello to Etsy

Learn how to publish your Papello designs directly to Etsy. Streamline your shop management by automatically syncing product details, images, and variations straight to your Etsy listings.

How do I find templates for printing?

Find where to download product templates, ICC profiles and product images

Create a Single Product listing on Papello

Learn how to create a single product listing directly in the Papello dashboard.

What are the different order statuses?

Understand your order’s journey from payment to delivery. Learn what each status means in your dashboard and what actions you may need to take to keep production moving.

Connect Squarespace to Papello

Connect your Squarespace store to Papello for seamless order fulfilment. Learn how to link your shop, sync your product listings, and automate your print on demand workflow.

How to Add Branded Inserts to Your Orders

Learn how to add branded inserts into your orders packaging from the Papello Dashabord.

How do I match product SKU’s to Papello?

Learn how to match your store's SKUs to Papello for faster manual orders. Ensure your products are correctly linked so that every order is identified and fulfilled without delay.

How do I add a white border to my print?

Learn how to add a white border to your prints. Discover how to use our built-in image editor, template tools, and how borders work with our framed print options.

Connecting your Shopify store to Papello

Follow our simple guide to link your Shopify store with Papello. Learn how to install our app and set up a secure connection to automate your print on demand orders.

If a customer returns a print for a refund, how would that be handled?

Learn how we handle returns and refunds for your customers. Discover our policy on production errors, damage in transit, and the simple steps required to secure a priority replacement or credit at no cost to you.

What rights do my customers have to cancel orders?

Understand how UK Consumer Contracts Regulations apply to print-on-demand goods. Learn why bespoke, custom-made items are exempt from standard cancellation rights once production has begun.

Assign a delivery profile to an Etsy listing.

Learn how to assign the correct delivery profile to your Etsy listings. Ensure your customers see accurate shipping costs and delivery times by linking your Etsy postage settings directly within Papello.

How to Permanently Delete Your Papello Account

You can delete your Papello account at any time directly from your dashboard by following these steps...

Colour Accuracy in Sublimation Printing: What You Need to Know

Understand sublimation colour spaces when printing onto products

How do I report a problem with an order?

Learn how to quickly report issues with your orders. Find out how to submit a support ticket via your dashboard, what photos to provide, and our timeline for resolving damaged or incorrect items.

What happens if the recipient’s address was wrong?

Learn about our policy regarding incorrect delivery addresses. Find out how we handle returned packages, the costs associated with reshipping, and your options for placing a replacement order.

How to Fully Automate Your Etsy Store with Papello

Learn how to setup order fulfilment automations for your Etsy store with Papello.

Connecting your WooCommerce store to Papello

Connect your WooCommerce store to Papello using our secure one-click OAuth setup. Link your shop in minutes to start publishing products and automating your order fulfilment.

Create a Variable Product Listing in Papello

Discover how to create variable product listings in Papello. Learn how to offer multiple sizes, colours, or finishes within a single listing to give your customers more choice.

How to connect your Etsy shop

Learn how to connect your Etsy shop to Papello in a few quick steps.

How to use our colour profiles to get the best colour match for your print on demand products

Learn how to use our colour profiles to get the best colour match for your print on-demand products

GPSR requirements

Ensure your business remains compliant with the General Product Safety Regulation (GPSR) when selling to the EU and Northern Ireland. Learn about the mandatory "Responsible Person" requirement, listing updates, and how to use our templates to protect your marketplace accounts.

Where can I find a full list of prices?

Access our complete product catalog and pricing structure through your Papello dashboard. Learn how to view unit costs, shipping rates, and volume discounts to accurately calculate your profit margins.

What happens if a product is damaged in transit?

Learn how to report and resolve transit damage quickly. Understand the requirements for proof of damage and why high-quality photos of both the product and packaging are essential for a free replacement.

How will you protect my images and intellectual property?

We understand that your designs are your livelihood, and we take the security of your intellectual property very seriously.

Etsy production partner settings

Learn how to correctly list Papello as your production partner on Etsy. Stay compliant with Etsy’s policies by showing your customers that your professional prints are made with our help.

Publish a Listing from Papello to Shopify

Learn how to use the Papello listings page to design and push products directly to your Shopify store, including automated descriptions, pricing, and high-quality mockups.

What countries does Papello currently support?

Excerpt: Papello offers worldwide shipping to over 200 countries. Learn about our global delivery network, supported currencies for billing, and estimated transit times for the UK, Europe, and the rest of the world.

How do I change the currency on the Papello dashboard?

Learn how to adjust your display currency within the Papello dashboard. Follow this quick guide to update your regional settings so you can view product costs and manage your billing in your preferred local currency.

Publish a Listing from Papello to WooCommerce

Learn how to publish products directly from Papello to your WooCommerce store. Automatically sync high-quality mockups, product descriptions, and variations to your WordPress site with a single click.

How do I create a Papello account?

Learn how to create a free Papello account, set up your payment method, and connect your store to start processing orders.

Production Status

Stay informed with real-time updates on our production and delivery capacity. View current lead times by product category and check for international shipping disruptions to manage your customers' expectations effectively.

Etsy delivery profile settings

Ensure your shipping is set up correctly by configuring Etsy delivery profiles. Learn how to manage dispatch locations, delivery aims, and postage costs for your print on demand products.

What if an order is lost in the mail?

Learn how we handle orders lost in transit and your responsibilities regarding successful delivery. Understand the specific criteria for reporting a missing package and our policy for items marked as "Delivered" but not received by the customer.

How prices are displayed on our site?

Understand how pricing is structured and displayed on our platform.

How to create an order

Learn how to quickly create an order in the Papello Dashboard

Shopify Fulfilment: What Happens After Publishing from Papello

Understand the workflow after publishing your products to Shopify. Learn how order syncing works, how to request fulfilment, and how tracking details are automatically pushed back to your store.

What format should I provide my artwork in?

Find out which file formats Papello supports and how they should be prepared before uploading.

Is your service completely white-label?

Learn about our fully white-label fulfilment service. Discover how we keep our branding invisible, allowing your brand to remain front and centre on every package your customers receive.