A shipping surcharge is a temporary price increase applied by delivery carriers to manage the significant increase in volume during peak seasons. To maintain high service levels as we scale up our network, these costs are passed through to the total shipping fee.
Peak Season Surcharge Details
For the upcoming peak period, a temporary surcharge will be applied to all orders shipped via Royal Mail. This helps account for the additional logistics and staffing required to ensure your orders arrive on time.
Effective Dates: 17 November 2025 until 12 January 2026 (inclusive).
Application: The surcharge is applied per item and will be included in the total shipping cost at checkout.
Taxation: VAT/tax is calculated based on the total sum of the product price, shipping cost, and the surcharge.
Surcharge Rates per Item
Charge | Service / Product Category |
£0.05 | Royal Mail 24®/48® Large Letters; Tracked 24®/48® Letterboxable items. |
£0.10 | Royal Mail 24®/48® Parcels; Tracked 24®/48® Parcels; Special Delivery Guaranteed®. |
£0.05 | International Tracked, Signed, or Untracked Large Letters. |
£0.10 | International Tracked, Signed, or Untracked Parcels. |
Note: If an order includes multiple products with different surcharge rates, we will apply the single highest relevant surcharge rate to the order rather than stacking them.
What should I do?
To protect your profit margins during the busy holiday season, we recommend the following:
Review Shipping Rates: Check the shipping prices on your eCommerce storefront (Etsy, Shopify, WooCommerce).
Adjust Pricing: Consider a small temporary increase in your shipping or product fees to cover these additional pence.
Communicate: If you choose to pass the cost on, you can simply update your shipping policy to reflect "Seasonal Carrier Adjustments."