Returns & Cancellations
Find answers to all your questions about returns and order cancellations.
If the customer returns the product, where will it be sent?
Learn about our returns policy and where items are sent. Understand why we do not accept returns for unwanted goods, how we handle investigations into damaged items, and the process for reshipping orders returned due to address errors.
If a customer returns a print for a refund, how would that be handled?
Learn how we handle returns and refunds for your customers. Discover our policy on production errors, damage in transit, and the simple steps required to secure a priority replacement or credit at no cost to you.
What rights do my customers have to cancel orders?
Understand how UK Consumer Contracts Regulations apply to print-on-demand goods. Learn why bespoke, custom-made items are exempt from standard cancellation rights once production has begun.
How do I report a problem with an order?
Learn how to quickly report issues with your orders. Find out how to submit a support ticket via your dashboard, what photos to provide, and our timeline for resolving damaged or incorrect items.
What happens if the recipient’s address was wrong?
Learn about our policy regarding incorrect delivery addresses. Find out how we handle returned packages, the costs associated with reshipping, and your options for placing a replacement order.
What happens if a product is damaged in transit?
Learn how to report and resolve transit damage quickly. Understand the requirements for proof of damage and why high-quality photos of both the product and packaging are essential for a free replacement.