How do I report a problem with an order?

You can report problems with an order through the Papello Help Centre.

1. At the bottom of this page click “Report a problem”
2. You’ll be asked for your details and order number to we can look into the issue.
3. We’ll get back to you with 24 hours (Mon – Fri)

Be aware that Papello may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.